Financial Sector (Banking, Microfinance & Insurance)
Uzbekistan’s financial sector is rapidly undergoing digital transformation. Banks, microfinance institutions, and insurers are focusing on enhancing customer service, reducing operational costs, and ensuring compliance with regulations. We deliver comprehensive IT solutions for the financial industry in Uzbekistan, ensuring transparency, data security, and sustainable growth.
Additionally: Modern financial platforms integrate CRM, loan origination, underwriting, anti-fraud, and risk analytics into a unified ecosystem. The use of AI and Big Data improves decision-making accuracy, while digital onboarding accelerates client acquisition, reduces operational risks, and enhances customer experience.
Business Outcomes
Faster application processing and higher conversion rates.
Improved financial transparency and accuracy of reporting.
Reduced costs through automation and integration.
Stronger customer trust and compliance with international security standards.
Online customer onboarding and KYC/KYB
Digital forms, biometrics, document verification, and AML checks for fast and secure account opening. Integration with state registries and payment systems reduces fraud and service time.
Automation of credit processes
End-to-end loan origination and management, including applications, scoring, approval, restructuring, and servicing. Automated decision rules and AI models minimize defaults and speed up processing.
Collections and debt collection
AI-driven debt collection strategies, trigger-based communication, integration with payment systems and client portals. Dynamic case prioritization improves recovery rates without increasing costs.
CRM for banks and insurance companies
360° customer profile, omnichannel campaigns, next-best-offer recommendations, and service analytics. Scalable for B2C, SME, and corporate segments.
Contact center and omnichannel
Unified customer service (voice, chat, messengers, email, mobile) with SLA monitoring and speech analytics. CRM integration boosts first response and FCR rates.
Regulatory reporting and compliance
Basel III, IFRS, AML/CTF, and sanctions monitoring automated. Centralized transaction control and audit logs reduce compliance risks.