ITSM service desk and contact center
Omnichannel support for clients and employees with tickets, SLAs, knowledge base, and integrated contact center. AI automatically classifies and routes requests, reducing response time. Low/no-code tools enable rapid process deployment and integration of new channels.
Additionally: Next-generation ITSM platforms integrate with BI and CRM to deliver full visibility across service operations. Built-in AI predicts incidents, improves SLA compliance, and optimizes resource allocation.
Service desk
Manages the full lifecycle of service requests with automation, SLA tracking, and escalation management.
Contact center
Integrates voice, chat, and digital channels into a single operator interface for faster, higher-quality support.
Self-service
Empowers users through web portals and knowledge bases, reducing support workload.
AI assistants
Offer intelligent recommendations, automate classification, and help resolve issues faster.
Compliance and Security
Supports GDPR and ISO 27001 standards, ensuring encryption and access control.
Omnichannel Analytics
Monitors all interactions and identifies service performance bottlenecks.